Returns & Exchanges Policy

We want your art to look its best! Please review our policy below regarding returns and damaged items.

1. The 10-Day Window

All return or exchange requests must be made within 10 days of your original order date. To be eligible for a return:

• The panel must be unused and in its original condition.

• The panel must be in its original packaging.

2. Damaged or Broken Items

Please note that our panels do not include glass.

• Replacements: If your panel(s) arrives damaged or broken, we may offer a replacement at our sole discretion.

• Required Documentation: To be considered for a replacement, you must contact us via our web form within 48 hours of delivery. After we email you back, you must include clear photographs of the damaged panel(s) and the exterior shipping box.

• Review Process: Each request is reviewed individually. We reserve the right to decline replacement requests if the damage is not documented within the required timeframe or if the info is insufficient.

3. How to Start a Return

If you wish to return a panel(s) for reasons other than damage (e.g., you changed your mind):

1. Contact us via our web form with your order number within the 10-day window.

2. We will provide you with a return authorisation and the return shipping address.

3. Shipping Costs: The customer is responsible for all return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days.